At Zyyp, security is not an afterthought—it's the foundation of everything we build. We protect your customer data with military-grade encryption, comprehensive compliance certifications, and industry-leading security practices.
1. Enterprise-Grade Encryption
All data transmitted to and from Zyyp is encrypted using TLS 1.3, the latest industry standard for secure communication. Data at rest is encrypted using AES-256 encryption, ensuring that your customer information, payment details, and support history remain protected at all times.
Our encryption keys are managed using industry-standard key management systems with automatic rotation policies, ensuring that even in the unlikely event of a breach, your data remains secure.
2. Infrastructure Security
Zyyp is built on SOC2-ready infrastructure with multiple layers of security:
- Multi-region deployment with automatic failover for high availability
- DDoS protection and advanced threat detection
- Regular security patches and updates applied automatically
- Network segmentation and firewall protection
- Intrusion detection and prevention systems (IDS/IPS)
- 24/7 security monitoring and incident response team
Our infrastructure undergoes regular penetration testing by third-party security experts to identify and address potential vulnerabilities before they can be exploited.
3. Access Control & Authentication
We implement fine-grained role-based access control (RBAC) to ensure that team members only have access to the data they need:
- Multi-factor authentication (MFA) support for all user accounts
- Single Sign-On (SSO) integration with major identity providers
- Session management with automatic timeout policies
- IP whitelisting for enterprise customers
- Granular permission controls for different team roles
- Audit logs for all access and authentication events
Every action within the platform is attributed to a specific user or AI agent, creating a complete audit trail for compliance and security reviews.
4. Data Privacy & Compliance
Zyyp is committed to maintaining the highest standards of data privacy and regulatory compliance:
GDPR Compliance:
- Right to access, rectify, and delete personal data
- Data portability and export capabilities
- Privacy by design and default
- Data processing agreements available for EU customers
CCPA Compliance:
- Transparent data collection and usage policies
- Consumer rights to know, delete, and opt-out
- No sale of personal information to third parties
ISO 27001 Standards:
- Information security management system (ISMS)
- Regular security audits and assessments
- Documented security policies and procedures
- Continuous improvement of security controls
We also comply with applicable Indian data protection regulations and industry-specific requirements for e-commerce platforms.
5. Data Retention & Backup
Your data is backed up automatically with the following policies:
- Daily automated backups with point-in-time recovery
- 30-day rolling backup retention window
- Geo-redundant backup storage across multiple regions
- Encrypted backups with separate encryption keys
- Regular backup restoration testing to ensure data integrity
Data Retention:
- Active customer data retained for the duration of your contract
- 90-day grace period after contract termination
- On-demand data deletion available upon request
- Secure data destruction using industry-standard methods
You maintain full control over your data and can request exports or deletion at any time through our platform or by contacting our support team.
6. Zero Data Retention Sandbox
For customers with strict data residency and privacy requirements, we offer:
- Regional data isolation with data stored in your preferred geographic location
- Private cloud deployment options for enterprise customers
- Custom data retention policies tailored to your compliance needs
- Air-gapped environments for sensitive testing and development
- On-premises deployment options for maximum control
Our sandbox environments ensure that sensitive customer conversations and PII never leave your security boundary, giving you complete control over data sovereignty.
7. Application Security
We follow secure development practices throughout our software development lifecycle:
- Regular security code reviews and static analysis
- Dependency scanning for known vulnerabilities
- Automated security testing in CI/CD pipelines
- Bug bounty program with responsible disclosure
- Regular third-party security audits
- OWASP Top 10 protection measures
Input Validation & Protection:
- SQL injection prevention through parameterized queries
- Cross-site scripting (XSS) protection
- Cross-site request forgery (CSRF) tokens
- Content Security Policy (CSP) headers
- Rate limiting and DDoS protection
8. Third-Party Integrations
When you connect third-party services like Shopify or Google Analytics, we:
- Use OAuth 2.0 for secure authorization
- Request only the minimum required permissions
- Encrypt and securely store access tokens
- Allow you to revoke access at any time
- Never share your data with unauthorized third parties
- Conduct security reviews of all integration partners
All API communications with third-party services are encrypted and logged for audit purposes. We regularly review our integration partners to ensure they maintain security standards compatible with ours.
9. Incident Response
In the event of a security incident, we have a comprehensive response plan:
- 24/7 security operations center (SOC) monitoring
- Immediate incident containment and investigation
- Notification to affected customers within 72 hours
- Transparent communication throughout the incident lifecycle
- Post-incident analysis and remediation
- Regular incident response drills and tabletop exercises
We maintain cyber insurance coverage and work with leading cybersecurity firms to ensure rapid response and recovery in the unlikely event of a security breach.
10. Employee Security Training
Our team undergoes regular security awareness training:
- Background checks for all employees with data access
- Security onboarding for new team members
- Quarterly security awareness training
- Phishing simulation exercises
- Secure coding training for developers
- Incident response training and drills
- Non-disclosure agreements (NDAs) for all personnel
We maintain a security-first culture where every team member understands their role in protecting customer data.
