Frequently Asked Questions

Everything you need to know about using Zyyp AI to automate your customer support and grow your business.

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How do I get started with Zyyp AI?

What do I need to use Zyyp AI?

Is there a free trial?

How do I connect my Shopify store?

Can I connect multiple Shopify stores?

How do I disconnect a Shopify store?

What happens to my orders when I disconnect a store?

How often are orders synced from Shopify?

Can I see order fulfillment status?

How do I set up email integration?

What is an email alias and why do I need it?

Can I use my existing support email?

How do I rotate or change my email alias?

What does "Email Health" mean?

Can I disable an email alias?

How does the inbox work?

What are "Unmatched Emails"?

How do I reply to a customer email?

Can I edit AI-generated replies?

How do I mark emails as replied?

What happens when I send an email?

How are emails threaded?

Can I see the full email conversation history?

How does AI generate reply suggestions?

What is AI confidence score?

Can I regenerate an AI suggestion?

What actions can the AI suggest?

How accurate are AI suggestions?

Does the AI use my store name in replies?

What analytics are available?

How do I view my analytics?

What is Support Analytics?

What is Business Analytics?

How often is analytics data updated?

What are the pricing plans?

How does email counting work?

What happens when I reach my email limit?

Can I upgrade or downgrade my plan?

Do prices change based on my location?

What payment methods are accepted?

How do I update my profile?

How do I change my store name?

How do I sign out?

Can I use multiple accounts?

Why aren't my orders showing up?

Why aren't emails appearing in my inbox?

Why is the AI not generating suggestions?

My email was sent but the customer didn't receive it

The page is loading slowly

I see placeholder text in email signatures

How do I refresh my data?

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